Refund policy

You have 30 days from the day your order arrives to request a return.

To be eligible, the item must be unworn and in the same condition you received it, with tags attached and in its original packaging. Because every piece is one of a kind, please try things on in a clean, dry space — items showing wear, makeup, hair product or fragrance can't be accepted.

To start a return, email info@natalieadamshegwoodstudio.com. Once your return is approved, I'll send you a prepaid shipping label along with instructions on how and where to send your package. Return shipping is free — the label is on me. Items sent back without an approved return can't be accepted.

Shipping charges

Original shipping charges are not refunded. If your order shipped free, nothing is deducted from your refund.

Custom and special orders

Custom pieces and special orders — anything made, altered or personalized to your request — are final sale and can't be returned. I'll always confirm this with you before any custom work begins.

Damaged or incorrect items

Please inspect your order as soon as it arrives. If anything is defective, damaged, or not what you ordered, contact me right away and I'll make it right at no cost to you.

Exchanges

Every piece is one of a kind, so I can't swap an item for the same thing in a different size or color. If you'd like something else instead, return the original and place a new order once the return is approved.

Refunds

Once your return arrives and has been inspected, I'll let you know whether it's approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take a few extra days to post it. If more than 15 business days have passed since your return was approved, email me at info@natalieadamshegwoodstudio.com.

Where I ship

I currently ship within the United States only.